"It gave customers the confidence that their payment was being taken, and they didn’t have to call in to double-check. It has also helped staff shift to more of a customer service related role instead of processing payments constantly.”
"It has always been our priority to equally serve every Lawrence resident. We are partnering with CityBase because their technology provides a 24/7 secure, convenient way for the City to serve customers who pay their bills in person, even as the nature of in-person interactions evolve during a pandemic.”