292 Webex by Cisco Testimonials

"With incredible cost and time savings, this has been one of our most successful IT projects to date."

“We have 16,000 agents on the Cisco Contact Center platform and the system has been tuned to route each call to the right person each and every time. Our team of experts has enabled our customer base to be happier than they’ve ever been before.”

“We believe Webex Contact Center gives us better access and more innovation around AI tools and features. We believe it’s simpler to use, not only for our administrators but also for our agents and supervisors. It provides a better interface in a single pane of glass so that all the information they need is contained within one browser.”

"We’ve partnered with Cisco to standardize equipment and create a network that is robust yet simple enough to install so that we do not require specialized equipment or specialists to install it."

"Realistically, until we have real-time data, we can’t make accurate and fast decisions about moving our people or equipment to where they’re needed, so this is going to speed up those processes and enable the business to work more efficiently. That’s essentially what Wi-Fi is: enabling the business to analyze and direct all of those things instantly."

"This is a critical step in our digital transformation and innovation strategy, to ensure we are building a sustainable, skilled workforce to support our business in the future. In doing so we will also support the continued expansion and diversification of the economy of rural Nevada and the state as a whole."

"We are constantly thinking of ways to plug Cisco technology, culture and talent into Barrick’s ecosystem. Whether it is involving Cisco in our global hackathon strategy or providing Barrick team members the opportunity to visit Cisco HQ to participate in Executive Briefings, we are finding innovative ways to deepen the partnership."

"Harnessing the potential of digital technology will unlock value across our business. In so doing, we will make ourselves into a leading 21st century company—enhancing safety, productivity and efficiency at our mines, and improving decision-making and performance across every area of our business."

"Our European research and development centers and global offices now cut through distance and time zones."

"We were freaked out because we’d never used WebEx before. Our first training session took 45 minutes and was conducted in WebEx itself, and it was really intuitive and easy to learn. We were well supported by our producer and other Cisco contacts, who were always available and happy to answer our questions."

"We knew we wanted to create good, edited content from recorded video and audio that we could use later. We didn’t want the event to just happen and nothing come from it."

"Life is much simpler. There’s less troubleshooting. Standard admin tasks are easier."

"Cisco technology allowed us to push the limit and raise the bar in terms of getting information out of the mine in a real-time manner so that we operate more efficiently."

"It’s important to use and maximize technology wherever we can so that we can improve safety, quality, efficiency, productivity, and cost. We do that because we want to raise the bar in every area of our business. Every day we wake up and we find ways of doing things better and smarter, and this is a living example of achieving that objective."

"We built a unified platform capable of delivering world-class solutions for a fully integrated global law firm."