“The primary role of the contact center at Springfield Clinic is to facilitate patient access and deliver a patient-first experience. It manages incoming calls, assists patients at the initial point of contact, coordinates communication across various departments, and ensures a smooth interaction with our clinical care teams.”
“It’s gotten to the point, if we weren’t using Webex Teams, it would slow down our process.”
“Those are all things that are near and dear to our hearts, They’re built into our DNA.”
"Cisco has created a platform that enables us to evolve with changing technology."
"We built our infrastructure on Cisco’s robust, secure, and flexible network several years ago. It’s allowing us to do so much more than we thought possible at the time."
"Cisco was at least 50 percent cheaper once running costs were factored in. Plus, there was no learning curve."
"Users were finding it took longer to get online as the network became clogged up."
"Another advantage of choosing Cisco is that its products have castiron security built in from the ground up. In today’s world of growing cyber-threats, that’s a great reassurance."
"New ways of working offer possibilities for teachers and students to collaborate on a more personal level via video. We couldn’t have done this without a solid wireless network."
"Students can supplement what they’ve learned in the classroom with video content streamed directly to their mobile devices. This wasn’t possible with the previous network."
"We’ll continue to partner with Cisco so we can adopt the latest technology for our customers."
"We are able to sell office space and technology services at our new locations within a couple months of opening. This quickly provides us with a new revenue stream on our investment."
"Digital learning creates a very dynamic environment, and you never know what’s ahead. But with Cisco as a partner, we have confidence we have access to what we need for a secure and productive future."
"This kind of technology is a must have. To share the passion!"
"We can move quickly, flexibly and collectively in ways we never could before."