97 Change Healthcare Testimonials

“I feel I can turn to Change Healthcare with just about any problem and know that they’ll quickly come up with a solution. We feel fortunate to have them as partners. In fact, I wouldn’t want to be in this business without them.”

“Anytime you fundamentally change your billing operations, there is trepidation. We were able to retain control of our destiny while enjoying financial improvements virtually across the board. The results far exceeded our expectations.”

“Eighty percent of the providers that received VCCs continue to accept them, and of the 20% that opted out, 19% moved to EFT; only 1% refused to do anything electronically. So that’s a huge win in helping us drive paper suppression.”

"The staff is excited because of the data that comes back from payers. They have been eager to get better, more current information to help them do their jobs more efficiently Some were not comfortable with the change, but they react in a positive way when the training message is delivered the right way. It starts with the demo. You get positive feedback as you go through the implementation process, then again when you train users. RelayHealth trained our trainers, and then we started rolling it out to different areas. Written documentation is provided so users can go back to it later, and we also post documentation on a Sharepoint site.”

“Every CIO knows that the partners you choose for a high-profile project can make or break the project’s success. From the beginning, RelayHealth was committed to Jersey Health Connect’s success, and this commitment continues to this day.”

"We have a population that is increasingly computer savvy. Many of them routinely asked about getting this service, and with RelayAccount we were able to meet that need."

"One of the major benefits is the system gives a clearer and faster reporting of errors. As they become apparent, we’re able to take action earlier in the process. It’s a great advantage for our IT staff."

"Our previous system was not webbased, so it required more attention, and there were hardware updates almost daily. It’s a great advantage for our IT staff."

"Before, I really didn’t have much of an idea about wait times until someone contacted. Now if I see a 20-minute wait at a facility, I’ll shift staff to bring the times down. It allows managers to react quickly and effectively."

"We were looking for a solution to help us have clean claims - we knew the registration process was becoming more and more complicated, so we wanted a way to help registration staff upfront and be able to apply our rules.”

"Having this group of healthcare professionals, both clinical and non-clinical, in one department can create a conduit to take care of patients across the enterprise. I see our group growing and providing valuable input about providing care across the continuum.”

"Because it’s an SQL database that we can access, and RelayHealth is comfortable sharing things like the data dictionary, we’ve been able to build interfaces to extend the functionality of the system with pulling data in and out in ways in that we could not do previously. We really like that."

"Because the edits are in place before the effective date, we can let our coding department know what’s coming, and they can make the change. That means we get our bills out in a more timely fashion, and the claims are cleaner."

"We had to implement a claims processing system sooner than we wanted to. ClaimTrack was being discontinued, and we weren’t ready to go live with EC2000. For about a year, we were live on two systems and had two customer ID numbers, which meant we needed a method for preventing duplicate claims and saving the additional time and staffing resources it takes to resolve them."

"Scared them away pretty quickly. It was my belief that we were losing business. We needed a more efficient way to interact with our patients and tell them what they would owe at the time of service."