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Certainly Testimonials

  • “We have undoubtedly improved the chat experience with the Certainly Conversational AI Engine. The valuable thing is that through NLU it can understand the meaning of sentences. We receive thousands of different types of questions and writing styles, language and education skills from across the globe. It gives us a good baseline to grasp their issue and provide the right information from across 8 languages instantly.”

    Tonni BuurVice President of Global CX Services

  • "Our chatbot Betty handles far more tickets than all human agents combined. More than 40% of all tickets are now solved without any human involvement."

    Darren HuaTechnical Support Engineer
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    4.7 / 5.0
    Customer References92 total
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    Ada's AI-powered platform enables enterprise businesses around the world to automate an incredible customer experience that saves time, reduces cost, and strengthens support. Their industry-leading clients like Telus, Upwork and Shopify, trust them to harmonize humans and AI to deliver instant, empathic, and effortless customer engagement.

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    4.7 / 5.0
    Customer References9 total
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    MindTitan offers research and custom data-driven AI solutions that make the world a better place. Specifically, they develop AI systems that can learn by themselves how to solve complicated real-world problems. They act as a link between scientific breakthroughs in AI research and businesses in need of intelligent systems.

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    4.7 / 5.0
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    Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. They work with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel.

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