"From a technology standpoint, this was an easy implementation. The process and provider education piece was what took more legwork. Changing behavior is never easy, but when we were able to show our providers the tools to make their workflow easier and the improvement in their overall productivity through the …

"It's very important each minute you have. There's rarely enough time to accomplish everything you need to do in a day. Having more time, being focused on the patient's room, learning more about the patient's condition or reading notes allows you to offer better care."

"Now, I go to Cerner Direct Referral. Everything’s there, and then we can track it. We can run reports against it."

"Our workforce is highly engaged and empowered with providing ideas on how to improve patient care. The Baldrige excellence framework is not to create pockets of excellence, but organizational excellence. You can only achieve that through collaboration. Collaboration is the underlying theme throughout our journey and it is critical to …

"We experienced a significant increase in participation with our wellness program utilizing Cerner’s personalized engagement approach. Our professionals value the services provided by their health navigator and health coach, which has been key to increasing engagement."

"When I started the program, I weighed about 43 pounds more than I do now; and so I’ve been able to lose a substantial amount of weight. I have learned through the wellness program that even though I work full time and I’m a mom, that it’s still ok to …

"This ‘leaner’ workflow has allowed for expansion of our pharmacy consulting services and given pharmacists more flexibility to tackle other important hospital initiatives like readmissions, medication reconciliation and pain management."

"IV drips are titrated to patient-specific parameters; this means the drip rate can fluctuate at any time, making it difficult for us to know how much time is left until the bag is dry. The dashboard allows us to control for this fluctuation and do a better job anticipating what …

"Being one of the first Cerner clients in the country to implement the CareAware Pharmacy Dashboard, we’ve seen firsthand how profound real-time data can be in optimizing workflow, which in turn can lead to better patient outcomes. In addition, utilizing automated tasking in lieu of paper reports has helped pharmacists …

"You can’t be a passive participant in your health. You have to be active. You have to know your numbers, and you have to be engaged."

"Our whole population health HealtheRegistries project … really brings to light patient gaps in care. We have multiple ways now to reach out to patients and quickly identify those patients’ needs."

"It has made a large impact in a short amount of time. These solutions have improved communication and removed barriers."

"The flow was around people, not processes. There were times patients were held in the emergency department for two to three days and would be discharged without being assigned an inpatient bed."

"We can now see where our issues are very clearly. We can see what is coming in and how to deploy resources based on what to expect."

"With Cerner Direct, we were able to exchange key clinical information between caregivers; effectively manage, track and complete requests; report status updates electronically and interoperate with 35 different institutions across the Kansas City metro area."