"We can now see where our issues are very clearly. We can see what is coming in and how to deploy resources based on what to expect."

“The greatest benefit of our new clinical information system is it offers a single source of client information (for inpatients, outpatients and emergency patients) wherein most aspects of client care can be managed."

"Our EHR warning appears early in the prescription writing process. Our goal was to provide actionable information at the moment it is needed – in this case, that means when the prescription is initiated, before the prescriber has gone through the whole process of filling in prescription information."

"The flip we made to RHO is in the top five efforts I have witnessed scope wise in 28 years in IT. It is one of the best planned out and executed efforts that I have been a part of."

"The switch ran in the background without many people realizing what a monumental undertaking this was."

"Having staff consistently connected is vital to providing quality patient care. The reduction in network outages is very important for our staff and patients, and we are now enjoying the positive outcomes from the efficiency."

"The logistics of training thousands of people were complicated. We recognized that nurses have individual training needs, and we knew that finding enough classroom space was going to be a challenge."

"It’s a struggle to make a business case for taking an employee out of their job and away from the bedside. We knew we had to leverage technology and deliver education in a more efficient way."

"It was an amazing and smooth transition. Clearly, our training approach made a difference and ensured that our staff were prepared."

"It really helped get rid of noise in the EMR."

"The new IPOC tool is faster and easier for the whole care team to focus on the patient’s plan of care."

"We wanted to put together a coordinated bundle of clinical decision support alerts, forms and rules that worked together to meet our goals for better patient care quality and improved financial performance."

"It's about providing value by using clinical decision support tools. By using alerts, rules and modifications, we deliver value for the patient, and also provide financial benefits, reduce payer denials and improve the patient experience."

"This recognition reaffirms what we set out to do each and every day, and that is to provide the very highest level of safe, high-quality health care to all of our patients."

"Our workforce is highly engaged and empowered with providing ideas on how to improve patient care. The Baldrige excellence framework is not to create pockets of excellence, but organizational excellence. You can only achieve that through collaboration. Collaboration is the underlying theme throughout our journey and it is critical to …