"You have to let folks know that staffing does not get fixed overnight. You have to plan and get to where you want to be. We are confident we can get there."

"Patient safety is always a top priority, especially caring for our increasingly more acute patients. We sought innovative ways to address fall prevention while better utilizing staff. The implementation of eSitter showed immediate positive results in a number of ways. Not only has the number of restraints been reduced, staff …

"It’s a really important component that we have clinicians working in eHealth and technology. We need to allow clinicians to have a voice; we need the technology sector to hear and to respond to that, and then put it together in a way that ultimately improves our patient outcomes and …

"The engagement of providers in preparing for the planned downtime in July was a great success of the RHO flip. The continued engagement from our end users means a continued success for our system, meeting the needs of our providers, and our patients and their families."

"Now we have more time, which is important when everybody is busy. It helps make sure you’re doing everything right the first time."

"Having autoverification has been a big help for us. We decided to implement autoverification in order to improve our workflow and processes."

"Cerner Patient Observer (eSitter) is technology that allows us to monitor up to 12 patients at a time with one staff member at a centralized monitoring station. It has allowed us to put more falls-risks patients under observation while avoiding the cost of additional sitters, and we’ve seen a reduction …

"We have pre-recorded messages in multiple languages asking the patient to stay in bed."

"In ambulatory practices, productivity is usually a combination of things. It’s how many patients per day you can see. It also includes the complexity of the visit, so the more complex the visit is, the higher the level of care, which translates into higher productivity."

"Revising how we train providers to use PowerChart Ambulatory has increased user satisfaction and productivity. Providers learn best when they’re trained closer to implementation and we’ve moved from a passive didactic approach to a clinically focused, problem-based curriculum. We’ve also implemented a mock go-live with scripted patient encounters that enable …

"Our medication reconciliation on admission hovered around seven to 10 percent within 24 hours in 2013."

"In terms of the revenue cycle, it does help with cost. We don’t have to print reams of paper that we present to patients when they come in. The process is now more seamless."

"eSignature gives our patients the ability to sign their forms in an electronic format on an iPad. It presents the forms that are applicable to them, and then they sign electronically. It eliminates the need to hand them a piece of paper that we have to scan into the system …

"Now the information is linked, we know that 100 percent of children will have been automatically checked on arrival,4 even in our busy Accident and Emergency. All staff can clearly see on the child’s electronic record if there is further safeguarding information available."

"Communication between teams is vital. Using technology allows us to increase communication, better assess patients, and ultimately, make significant improvements in patient outcomes."