CBOT is a leading Conversational AI company, providing enterprise-grade AI solutions in Conversational AI and Generative AI. They specialize in enhancing customer experiences in financial services, e-commerce, telecoms, and customer services sectors through AI-based chatbots, helping businesses achieve their goals of increasing customer loyalty and revenue.
“McDonald’s Appetite Line, the AI-based virtual assistant we built in partnership with CBOT, is a new digital sales channel where our customers can easily order their meals, by chatting via WhatsApp. We aim to realize a 4% incremental sales contribution through this channel by the end of 2022 and achieve a more profitable channel mix.”
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