With Catchpoint we can proactively monitor everything web—FTP and HTTP requests, APIs or multi-step transactions. Their UI is very intuitive and flexible, and their analytics are very impressive. We can slice and dice data anyway we need to, so we can identify the issues much faster. Their alerts are very powerful, and they contain all the information that our NOC Team needs for efficient escalation. It is our standard support procedure to try to replicate customer issues and share the results with them so our customers and support team are on the same page when working on performance issues. We rely on Catchpoint for this, which saves us significant amount of time in our support process. Catchpoint technical support is also superb.

Ensuring constant customer and partner satisfaction is vital for Priceline. Catchpoint, originally purchased as our main alerting platform, has become our trusted go-to-strategic partner for continuous web performance monitoring, analysis and optimization. Not only can we more quickly identify and resolve problems, but Catchpoint’s analytics have helped us uncover many new opportunities for system and business improvement. With Catchpoint, we can do significantly more monitoring for the same cost. We have already realized major improvements in web performance that we believe directly impact customer satisfaction..

With Catchpoint we can proactively monitor everything web—FTP and HTTP requests, APIs or multi-step transactions. Their UI is very intuitive and flexible, and their analytics are very impressive. We can slice and dice data anyway we need to, so we can identify the issues much faster. Their alerts are very powerful, and they contain all the information that our NOC Team needs for efficient escalation. It is our standard support procedure to try to replicate customer issues and share the results with them so our customers and support team are on the same page when working on performance issues. We rely on Catchpoint for this, which saves us significant amount of time in our support process. Catchpoint technical support is also superb.

Scatterplot graphs illustrating daily and weekly trends on different types of retail pages (product, category, info, etc.) have been very beneficial to our team. It's easy to spot performance trends and trace downward trends back to a specific action or code release.

We use Catchpoint to identify and resolve performance problems before our customers are impacted—which is imperative to our overall success. Catchpoint is a great and reliable product, and I’m always impressed with the web performance monitoring tips and techniques their team provides. I trust Catchpoint’s data 100%, and use their solution as the mechanism to verify SLAs for our customers through an independent third-party monitoring platform. Simply put, we couldn’t function without Catchpoint.