“The process improvements that generated the return were great; however the management system tools that were designed and implemented were even more critical. These tools have allowed us to increase the accountability of our managers and to highlight further opportunities for improvement. The system tools allow our managers to work …

“Over the year, Carpedia set up shop in our three largest airport locations. Throughout the engagement, our managers benefited from the one-on-one attention your consultants provided to help them measure and address the level of active management.”