“The most important accomplishment of the project has been fully integrating field and management operations into one comprehensive system. With the implementation of more in-office support through 6 new project coordinator roles, our project managers now have the administrative support they require to focus more fully on operations with foremen …

“The project led by Carpedia Hospitality has been a catalyst for many positive changes throughout the property. In addition to introducing best-in-class labor controls, my management team challenged a number of our operational processes and further embedded our mantra of being the industry leaders when it comes to continuous improvement.”