TNS is a global market research company with over 15,000 full time employees and operates in over 80 countries. We initially chose Caretower to provide global support and procurement for our McAfee Anti Virus security suite. We have since expanded this to include the procurement and support of many of our security based technologies like Foundstone and Mail Marshal. We have been extremely impressed by the pro-active information updates; responsiveness; flexibility and technical expertise and will continue to look for opportunities to utilise their skills more in 2008.

During the 15 years I have been working at Arsenal Football Club, I have seen many changes. However, by far the biggest change I've been involved in is our move from Highbury to Emirates Stadium in 2006. As the Head of IT, I was responsible for the full upgrade of our IT systems. During our time at Highbury, the IT setup was relatively small with approximately 150 PCs and only a small number of shop tills. Now we have a far larger and complex network including over 60 servers, 350 PCs, 500 epos terminals and 80 wireless access points. With all this new technology in place, it was important for us that that we use companies able to provide effective systems management and real-time support to help us protect our business. Caretower have been providing us with anti spam/virus systems for a number of years now. They were the obvious choice when it came to providing a new mail filtering system and disk encryption software.

E-Mail Management was a time consuming task with scanning for Viruses and SPAM clogging up our Network. Using Mailwall Remote we have been successful in stopping 100% of Viruses and over 95% of SPAM coming into the Network, as a result my time is no longer spent continually fire-fighting Mail issues. 3500 Mailbox Users (Largest Ambulance Service in UK) Using Mailwall Remote for three years

After a great deal of research the Yule Catto Group purchased from Caretower on behalf of sixteen of its Operating Companies spanning eight countries. Caretower were chosen because they, uniquely, offered a competitive price, extensive product knowledge, implementation consultancy, training, on-going support and formal software supplier recognition. The sales process was efficient with Caretower quickly recognizing and responding to the key Yule Catto requirements. The two-day training and demonstration sessions showed how the new virus scanner and management program should be deployed and, with the additional aid of the documentation provided, the companies were able to install the software independently. Ongoing support has been good and Caretower has answered telephone calls promptly and provided the necessary information. Proactive calls to check on their own performance are much appreciated and demonstrate a confidence in their ability to provide a quality service. One site of 120 network users suffered from a virus attack during the Roll out period. Internally we had spent a number of days trying to clear the virus only find that it reappeared later. Caretower were asked to help clear the virus. Immediately a consultant was made available and his knowledge and attitude were refreshing. He was soon able to develop a plan, improve operational techniques, and clear the virus completely. I would not hesitate to recommend Caretower as a supplier of the software.

Very happy with the effectiveness of the IronKey technology South Yorkshire Fire and Rescue service's IT security staff went on to praise Caretower's involvement in keeping their data and systems secured: "Caretower were heavily involved in supporting us in meeting our needs for the service, they are the supplier of our AV security provider for the endpoint and recent pen testing, we are very happy in the service and are confident in the support they give us; They are very good at advising us on solutions to everyday problems.

The service has been successful in stopping a huge amount of SPAM and inappropriate material reaching our desktops - 70% of email heading our way is SPAM and a very small proportion has virus and inappropriate material. That is about 3000 emails a day that are stopped. As a service I would give them 9.5 out of 10.

I would like to take this opportunity to express my thanks and gratitude for the service and professionalism received by Mr. Daniel Hadji and Mr. Vlad Glover. Berthon BC have been a customer for several years now and we have just migrated to another anti-virus platform which is never a straightforward task, it was made a much simpler and less stressful experience thanks to the patience, support and expertise of both members of staff. Both Daniel and Vlad have been very helpful and their efforts should be recognised and praised. Keep up the good work.

At Keltbray we have nearly 1,000 people, who are our most valuable resource. As a result we felt it was extremely important to protect them from the many dangers that can come from web surfing. We need to keep safe without limiting our internet access. With Site Advisor Enterprise (SAE) we don’t have to impose complicated restrictive policies, it relies on McAfee Global Threat Intelligence, a cloud –based rating service that continually scans the sites for malware and color-rates them. The deployment of SAE was executed by Caretower engineers and it was done fast with the configuration that we needed.

We have an excellent relationship with both Caretower and Sophos. Patrick, our Caretower account manager listened to the problems we faced and evaluated the market to find a solution to fit our requirements. With the implementation now completed, Caretower and Sophos still provide excellent and continuous support.

Caretower are a growing forward think company run by a dynamic family team. They have a strong supportive culture towards developing their staff and are customer centric. I always find my periodic strategy reviews to be extremely productive and professionally run. The family have ambitions to be an important player within the network security sector and it is evident to me that with their ongoing investment plans this ambition is very achievable. They are a very fine business and pleasure to manage.

Caretower have been providing managed firewall services to Getmapping for over 2 years. During this time they have maintained and supported a high availability Check Point cluster and more recently a SonicWall appliance. We have found Caretower to be very responsive and attentive with both their technical support and level of account management. They have been extremely helpful in advising and guiding us through the configuration and best practices, including multiple conference calls to help us get the most out of our appliances. They also provide monthly reports to keep us informed of usage and highlight unusual activity. Caretower have provided an excellent service during this time at a reasonable cost.

Right from the beginning of our partnership with Caretower we trusted the installation and the configuration of our McAfee products to their team. The appointed engineers did a great job without even visiting our premises, all of the work was done remotely. All queries and issues that we have during our partnership are handled fast and in a professional manner. We are impressed with the level of their support and knowledge. Caretower’s engineers’ extensive experience with McAfee products assures us that all issues will be handled in the best possible way.

We, at the Julian Hodge Bank have been using anti-virus, mail and web appliances from Caretower since 2001. We have found the solution itself to be effective at combating viruses and other web and email based threats. Caretower's Account managers & Technical support team have always been on hand to provide useful and friendly assistance and advice.