"One of the great things about Callzilla is that at an agent level, even, they have a very competitive spirit. Whenever there's a challenge put before them, they always want to be the one that takes first place. They compare themselves to the other centers and want to be on top. That almost guarantees that they will be on top, and I love that competitive spirit."
“At a company our size, we really have to be very strategic about our partnerships. We want to make sure that we're picking the right people, that we're getting the right partners that truly embrace our philosophy. Callzilla was one of the first call centers to come along and actually embrace all of our philosophies. They took it right down to the details at the individual agent level."