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CallN provides powerful call reporting, business intelligence and call recording features on virtually any VoIP based telephony. As their software is cloud based, your data is available on any device at any time. CallN is simple to use with an intuitive interface that can be used by anyone with minimal training, yet powerful enough for enterprise customers to get insight into their customers and employees.
"We have used CallN since 2017 for coaching by assisting our staff to listen to their own calls and to identify areas of success and areas of opportunity. We have also used CallN for leadership and colleague call reviews. From a leadership perspective, we like CallN for reviewing calls for complaints handling, which has assisted in obtaining better outcomes and to also gauge staff productivity by using the handset report for total calls and average times. CallN is a valuable tool for us in providing a better customer experience to our members by enhancing the quality of all call interactions."
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