"CA Service Desk Manager has proved that it is still the best solution for service management, and sufficiently flexible to adapt to a broad range of new applications."
"CA Digital Operational Intelligence is the glue that holds together our CA Technologies suite. It brings together data from various tools. It not only gives us a single view of what’s happening, but also performs intelligent analysis for rapid root cause and capacity optimization."
"Alerts are now automatically routed to the customer if they are important, reducing the timeframe for alert reporting from 30 minutes to 10."
"The solution’s flexibility allowed us to adapt it to our existing processes. Our financial analysis also showed that CA Service Desk Manager solution would deliver lower total cost of ownership."
"All of our systems are monitored by CA Unified Infrastructure Management, in particular mission-critical systems such as internet banking, mobile banking and the management system."
"Automic Workload Automation is intuitive. It’s easy. It’s simple. You can sit down and figure it out with a little bit of training. The object-oriented development environment contributes to its ease of use, and reduces development and maintenance time."
"CA BlazeMeter facilitated rapid iterations and evaluations, enabling us to immediately see the results of a change while we were tuning the app performance."
"Each project was managed individually, with managers producing reports aligned with their own specific models and standards. Now, with the system’s deployment, we have a complete picture of the progress made across all projects and a broad view of all initiatives."
"Using CA Application Performance Management, we can now observe application performance from the end-user’s point of view, which provides us with real-time monitoring capabilities both from a technical and individual’s perspective."
"We were unable to pinpoint problems. This was causing customer dissatisfaction due to prolonged resolution periods."
"The CA Technologies solutions made real-time monitoring possible, and paved the way for us to monitor the true behaviour of backend systems, which helps us analyse problems and develop solutions."
"We are online 24/7 and rarely get calls during the night. We have optimized our scheduling environment with CA Automic Dollar Universe. With its latest product features and its open architecture we have a flexible, scalable product that will manage all our current and future scheduling challenges."