"With the Salesforce.com integration, [CA Agile Central] shows us the status of defects as well as the customers who reported them. This allows us to tackle the high-profile defects first and make sure our support team can close the loop with customers quickly."

"Agile is now infused into our culture, from the leadership teams down to the technical teams, so the whole organization is working together."

"The main benefit of CA solutions for us has been the empowerment and agility for our microservice architecture movement. Without these products, we would not be successful."

"The challenge for Service NSW was how to introduce cost effective highly secure business inter-operability across agencies to deliver a seamless solution to our customer."

"Service NSW is well on the way to achieving this digital adoption target with approximately 50 per cent of transactions now being performed digitally. This is up from around 30 per cent at the time of Service NSW’s launch. API technologies have underpinned this growth."

"With the CA Service Assurance solutions, problems are handled in a more agile or proactive way."

"Being able to eliminate the gaps from our JDE processing means Silentnight saves between two and a half and three hours on our overnight workload. We are also achieving efficiencies with staff spending less time doing tedious manual tasks such as checking reports. There’s also a closer alignment between business …

"With CA Strong Authentication, we can adapt authentication requirements for our customers to meet changes in compliance requirements or address new threats."

"The enterprise-wide visibility provided by the solution means we no longer duplicate work. CA Project & Portfolio Management tracks project milestones, resources and costs and simplifies reporting, which now takes up to 60 percent less time."

"CA App Experience Analytics has provided more robust performance metrics for development, approval and quality assurance, further improving the quality of the solutions we develop."

"Thanks to the flexible architecture of CA Unified Infrastructure Management, we are now able to equip sites with a mobile measurement sample to quickly and easily compare response times with the other locations."

"Service Virtualization has provided us with both flexibility and agility in delivering APIs to the end user, which was pivotal to the success of our hackathon."

"Hackathons demonstrate SBI’s keenness to support and collaborate with current and future entrepreneurs and innovators, and also enhance our image as an innovative and forward-looking organization."

"We have been able to realize our vision for offering citizens a better experience in partnership with CA Technologies, offering a single interface to all state services from any device."

"Ultimately, our role is to make the lives of our constituents easier and better. That means driving cost down and efficiencies up so that citizens have better access to services."