"We are now able to quickly and easily integrate additional specialized applications, such as SAP, for an accurate view of service levels. Thanks to this approach, there are no discussions about the validity of the measurement data, we are all supported on the same basis."

"By analyzing incident trends in CA Service Desk Manager, we have been successful in increasing first line resolution for some customers by up to 75 percent for specific incident categories over the life span of their project."

"CA solutions have helped us in getting better mean-time-to-repair on a lot of issues and outages. They’ve also helped us identify problems a lot quicker and isolate and resolve them, which in the end helps customer experience."

"With CA API Gateway we have cut implementation time from 14 weeks to eight because we no longer need to develop and test custom software."

"Our home-grown tools and manual processes meant that deploying new releases and updates was resourceintensive and prone to human error."

"With CA Release Automation, our resolution times have improved significantly. Turnaround times are now at 99.5 percent, up from around 96 percent."

"Agile is now infused into our culture, from the leadership teams down to the technical teams, so the whole organization is working together."

"Using CA Project & Portfolio Management we can evaluate project portfolios and check the percentage in terms of investment we are assigning to each business goal, whether it is growth, service increase, cost reduction etc."

"Automating the bank’s manual processes and complex manual decisions has had a transformative impact on ING Bank Turkey. The business is now leaner, more agile and positioned to meet every compliance objective."

"There were so many manual tasks involved, that recovery time seemed to take forever. We needed to automate the DR process."

"Today’s customer wants everything done better, faster and cheaper and CA Technologies’ AIOps solutions help us to remove the barriers to deliver excellent service."

"CA Technologies works hard to make sure our partnership is successful. It’s miles ahead of its peers in terms of delivering the best possible solutions to customers and together we can bring new offerings to market faster. CA Technologies is also far ahead in how it’s addressing managed service providers …

"CA Technologies solutions help us deliver high quality services and applications for our customers, which in turn help them to innovate and transform their organizations and the customer experience."

"With CA BlazeMeter, we have established a feature rich testing environment with ease."

"We can achieve a high level of accuracy when identifying the root cause of issues, exponentially evolving the level of availability of our services."