BVA BDRC Testimonials

“We continue to receive good feedback from disability stakeholders on the design of the research, and we are seeing definite improvements in the ways in which the telecoms providers communicate with their customers please do pass this message on to the mystery shoppers. Disabled people they will never meet will benefit from their efforts, which is a pretty good reason to get out of bed!“

“It was all that I could have dared hope for – mind-opening, insightful & comprehensive yet understandable, light & importantly engaging (& perhaps even fun for the participants). I really appreciate the hard work put in by all of you have set us up with a really solid foundation for the start of our journey as we embark on being a more audience led organisation. You are a very impressive team."