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“The Cisco Customer Journey Platform provides Office Depot, Inc. with a level of transparency and agility that we did not have with our previous technology. Today, everyone has complete visibility into data that details what is happening within our contact centers. And, we’re able to act quickly to ramp staffing up or down in response to crisis situations or unexpected demand. This agility has made a significant impact on the company’s bottom line.”
“Being the CEO of a small organization with 63 employees, I was impressed by the support and attention we received. They were in full support of helping us accomplish our goals, including whatever resources it took to do so. This is when I knew for sure that we were with the right company, but more importantly, that we were with the right people to bring our vision to life. We are very proud to have done what we did, and Cisco has been a great partner. It makes it easy for me to recommend them to others in our industry.”
Bandwidth is a software company that’s transforming the way people communicate and challenging the standards of old telecom. Together with their customers, they are unlocking remarkable value, questioning the status quo, and helping people interact with technology and one another, oftentimes in ways they never dreamed possible.
IntelePeer simplifies communications automation through advanced AI-powered solutions, helping businesses and contact centers reduce costs, enrich the customer experience, and accelerate ROI. Its AI-driven Communications Automation Platform works seamlessly within existing business software and infrastructure, enabling brands to automate complex processes quickly and effortlessly. Built for business users, IntelePeer’s vendor-neutral platform leverages world-class generative AI and analytics, empowering businesses to proactively resolve potential pain points and maintain context across channels and throughout the orchestrated customer journey.
Ytel is a customer engagement platform that simplifies multi-channel communications. Integrate voice, SMS, email, and direct mail capabilities into your software, engage with customers through interactive campaigns, or drive conversational marketing.
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