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BroadSoft Case Studies

  • Cloud-based, omnichannel communications, collaboration, and CRM data improve the customer experience and contact center productivity

    Bruce CampbellChief Executive Officer

  • Montgomery College Creates a Connected Campus by Moving Communications to the Cloud

    Carl WhitmanCIO and VP of Instructional and Information Technology
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    IntelePeer simplifies communications automation through advanced AI-powered solutions, helping businesses and contact centers reduce costs, enrich the customer experience, and accelerate ROI. Its AI-driven Communications Automation Platform works seamlessly within existing business software and infrastructure, enabling brands to automate complex processes quickly and effortlessly. Built for business users, IntelePeer’s vendor-neutral platform leverages world-class generative AI and analytics, empowering businesses to proactively resolve potential pain points and maintain context across channels and throughout the orchestrated customer journey.

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    Telia Carrier owns and operates one of the world’s most extensive fiber backbones. Their mission is to provide exceptional network infrastructure and services – empowering individuals, businesses and societies to execute their most critical activities. By working close to their customers they make big ideas happen at the speed of fiber.

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    Trumpia mission is committed to helping businesses grow and connect with Trumpia customers. Trumpia believes that in order for communication to be effective, it needs to be relevant and keep up with the advancing technological lifestyle of today's consumers. Effective communication requires responsiveness, and to achieve this, one must first offer options for communication like mobile texting, email, or social media. Secondly, consumers have to opt-in to communicate through the channels they prefer, which gives them the choice over how they receive and respond to information.

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