"The platform itself is intuitive and easy to use, and no stone has been left unturned when it comes to providing a brilliant user experience. The Brightflag team are second to none when it comes to providing support, training, and 'best practice' of the system."

"Brightflag is joyful to work with. They provide immense support both pre- and post-implementation, and no ask is too much."

"Brightflag provides us with the ability to say, "Here's traceability and transparency of the invoice payment cycle, end-to-end."

"Brightflag's support is unparalleled. They're easy to get a hold of, quick, thorough, and always a pleasure."

“Brightflag’s support has been second to none. The level of care and attention is phenomenal, with fast turn-around to every query, and training and strategic guidance provided whenever is needed."

"We always had the good feeling of being listened to and taken into serious consideration because our success meant Brightflag's success. Now we've transformed our e-billing process from mere invoice processing to valuable insight generation."

"The passion for customers and the can-do attitude are outstanding. Not once have we regretted choosing Brightflag."

“The language of any business is ultimately money, so I find that spend management tends to resonate better than some other legal operations topics.”

"Brightflag has the best customer support services I've ever experienced."

"Brightflag saves us time and money. The review and adjustment process is so much more efficient and less time consuming than before."

"Not only are the analytics outstanding (this is my third e-billing system), but the customer service and collaboration are top-tier."

"Whether it’s at matter intake or annual budget meetings, we’re now approaching all of our financial conversations from a much stronger place,” said Marissa. “We’re quickly giving colleagues the numbers they need and getting back to crafting the expert legal strategies they expect."

"What everyone really responded to was the sense of clarity,” Heather noted. “Law firms saw where each invoice was in the approval process, we saw which line items were worth taking another look at, and our business saw the complete picture of legal spend."

“We’re already north of 50% with an end goal around 75% in terms of invoices automatically approved – while still in compliance with our service standards.”

"Brightflag’s AI-powered technology and exceptional customer success team have enabled us to take large strides in gaining control over our legal operations.”