"Brightflag is joyful to work with. They provide immense support both pre- and post-implementation, and no ask is too much."

"Brightflag has the best customer support services I've ever experienced."

"Brightflag's support is unparalleled. They're easy to get a hold of, quick, thorough, and always a pleasure."

"We're a busy, lean, globally distributed team with responsibility for keeping on top of legal hot spots, anticipating legal issues, and tracking global legal spend. Brightflag not only cuts down on admin time, but also gives us a whole host of relevant, centralized, and structured data which translates into valuable …

"Not only are the analytics outstanding (this is my third e-billing system), but the customer service and collaboration are top-tier."

"Whether it’s at matter intake or annual budget meetings, we’re now approaching all of our financial conversations from a much stronger place,” said Marissa. “We’re quickly giving colleagues the numbers they need and getting back to crafting the expert legal strategies they expect."

"What everyone really responded to was the sense of clarity,” Heather noted. “Law firms saw where each invoice was in the approval process, we saw which line items were worth taking another look at, and our business saw the complete picture of legal spend."

"We always had the good feeling of being listened to and taken into serious consideration because our success meant Brightflag's success. Now we've transformed our e-billing process from mere invoice processing to valuable insight generation."

"The passion for customers and the can-do attitude are outstanding. Not once have we regretted choosing Brightflag."

"Brightflag is the simplest, most intuitive software I've found in its class."

“The language of any business is ultimately money, so I find that spend management tends to resonate better than some other legal operations topics.”

“Brightflag’s support has been second to none. The level of care and attention is phenomenal, with fast turn-around to every query, and training and strategic guidance provided whenever is needed."

"The platform itself is intuitive and easy to use, and no stone has been left unturned when it comes to providing a brilliant user experience. The Brightflag team are second to none when it comes to providing support, training, and 'best practice' of the system."

“We’re already north of 50% with an end goal around 75% in terms of invoices automatically approved – while still in compliance with our service standards.”

"With Brightflag, the integration with our AP system works seamlessly, removing a lot of frustration for the Legal and Finance teams.”