23 Brightflag Testimonials

“Brightflag’s support has been second to none. The level of care and attention is phenomenal, with fast turn-around to every query, and training and strategic guidance provided whenever is needed."

“The language of any business is ultimately money, so I find that spend management tends to resonate better than some other legal operations topics.”

"Brightflag has the best customer support services I've ever experienced."

"With Brightflag, we now have the specific invoice components we need to help reduce spend and direct resources effectively where needed."

"Brightflag’s AI-powered technology and exceptional customer success team have enabled us to take large strides in gaining control over our legal operations.”

“We’re already north of 50% with an end goal around 75% in terms of invoices automatically approved – while still in compliance with our service standards.”

"Brightflag's support is unparalleled. They're easy to get a hold of, quick, thorough, and always a pleasure."

"Not only are the analytics outstanding (this is my third e-billing system), but the customer service and collaboration are top-tier."

"Whether it’s at matter intake or annual budget meetings, we’re now approaching all of our financial conversations from a much stronger place,” said Marissa. “We’re quickly giving colleagues the numbers they need and getting back to crafting the expert legal strategies they expect."

"What everyone really responded to was the sense of clarity,” Heather noted. “Law firms saw where each invoice was in the approval process, we saw which line items were worth taking another look at, and our business saw the complete picture of legal spend."

"Brightflag provides us with the ability to say, "Here's traceability and transparency of the invoice payment cycle, end-to-end."

"With Brightflag, the integration with our AP system works seamlessly, removing a lot of frustration for the Legal and Finance teams.”

"We always had the good feeling of being listened to and taken into serious consideration because our success meant Brightflag's success. Now we've transformed our e-billing process from mere invoice processing to valuable insight generation."

"The passion for customers and the can-do attitude are outstanding. Not once have we regretted choosing Brightflag."

“At Ironclad, I wanted to get ahead of the growth I knew was coming and really solidify Legal’s reputation as an efficient, transparent partner to the business."