"At Montage, we’re building out our online booking and contactless check-in and checkout. We’re also working on contactless fitness experiences for the guest rooms so we can do pieces online or bring equipment to their room. These things will change our business for the better."
"We were like a car without a GPS in a foreign country. We didn’t know where we were going. We weren’t using the latest technology to oversee our operations in a way that ensured timely scheduling, accurate inventory control and outstanding customer service."