“Using the middleware monitoring solution from BMC Software, we now have a transparent view of transaction performance and availability. We can see a shared view of the root cause of the problem, and that’s helping to eliminate finger-pointing and enable a closer degree of working together.”

“By regularly using the BMC solutions to identify the top consumers of MIPS, we’ve been able to prioritize our efforts and start with the ones that would have the biggest impact on CPU consumption. Our developers use the tool more because the interface is so easy to work with.”