186 Bloomreach Testimonials

"Bloomreach has transformed the way we see customers and their interactions across channels. It helps us understand customer journeys between our stores and website, and use that data to create personalized campaigns. It’s really broadened our efforts as an omnichannel business."

"I know that the team evaluated several technology partners and, ultimately, made the decision to partner with BloomReach based on the strength of their natural language processing engine."

"We work with a lot of different partners to expand our user base and attract new interest. Using Bloomreach Engagement allowed us to connect with users and guide them through the processes associated with this campaign. Bloomreach Engagement helped make this campaign happen."

"We want to cater to a lot of different styles and doing that is a lot harder than it sounds. You know, you obviously want to personalize, you want to find that complementary product that people will get excited about. That way, for every customer, Living Spaces is the perfect shopping destination for them."

"The ROI from SMS was huge, making it an extremely cost-effective marketing channel. SMS had a significant positive impact on our conversion rate compared to email alone."

"We were up, running and seeing results within three weeks. Our email campaign conversion rate has grown from 1.65% to 8.79%. We’ve started campaigns with personalized content throughout and triggered by customer behavior."

"Thanks to Bloomreach, we now have a lot better tracking of how our emails behave. We are sending a lot fewer emails, but with the higher engagement rate, we are increasing our sales."

"With Bloomreach, we can activate our data and orchestrate the shopping experience that our audience deserves. It gives us the omnichannel capabilities we need to make sure our customers get a personalized message and automates the campaign-building process to make real personalization possible."

"With Bloomreach, we get product discovery tools that let us leverage customer insights and personalize shopping on a 1:1 scale. We can learn from each customer’s behavior, serve them the right products, and make every on-site interaction count."

"Player engagement is our primary goal, and Bloomreach gives us the ability to personalize the customer experience in real time, which makes all the difference. With the platform’s granular marketing capabilities, we can incentivize audiences that are interacting in the moment to continue engaging, creating the ideal customer journey."

"With Affinity, we can go from campaign idea to launch in under 15 minutes. That speed makes a real difference in our competitive market, where every minute our campaigns wait is a big deal. Now, I don’t have to wait around — I can plug a campaign concept into Affinity and just go, which saves a ton of valuable time."

"We really have a close, direct, personal contact to BloomReach which helps to better understand our needs."

"If simply using the right technology partner like Bloomreach can have such immediate and incredible effects, I wonder what more we can achieve by using some of the more advanced features they have to offer. I think the sky’s the limit."

"As a business, we have developed an excellent reputation for providing outstanding service in the branch. We wanted to replicate this online, too. That’s why we’ve invested in improving our online presence and digital service offering with Bloomreach, Vue Storefront, BigCommerce, and Brave Bison."

"Bloomreach has made customer data more accessible to our entire team, enabling MandM to deliver relevant, timely messaging across varying touchpoints. It’s woven all our marketing efforts together, giving us a unified place to build recommendations and segmentations that multiple teams can use to create personalized customer journeys."