"A special shout out to the Birlasoft team that drove the Surgery Management process and alignment with the business across LATAM, which was a key factor to go live in Chile. Again, patience and perseverance were the key success factor. No one gave up, and when it got tough, this team responded with patience and innovation. Thank you also to all of you who have traveled to be onsite in the previous weeks and are planning to be onsite during Hypercare. Your presence onsite is making a world of difference and something that was not always possible during the height of the pandemic."