“On the one hand the plan was simple economics: to reduce the cost of delivering administrative services. But looking at the company as a whole, it required far more finesse than just looking to cut costs: it required a new way to collaborate and build the administrative support staff of …

"There is a cost savings element to this, creating one centralised document services unit outside London, but it also gives us scope and flexibility globally: we can run the office for longer hours across the firm, and provide service to parts of business where support wasn’t an option – where …