“Our service technicians tried other tools, but these solutions were slow and they often dropped connections."

"The reporting features of Retina have been tremendous to us. We have the ability to clearly communicate reporting information to executives from a top level security perspective down to a granular level for our engineers."

“In the healthcare sector, we are committed to particularly high standards of IT security and data protection. With Password Safe, we can reliably implement all legal IT compliance requirements while simultaneously gaining the necessary cost efficiency, flexibility and productivity in our daily operations.”

“Prior to Bomgar, we used pcAnywhere and we spent about as much time troubleshooting our connection issues with the modems as we did providing remote support to our clients.”

"Essentially, I’m paid to act like a hacker. It’s my job to break software and get into systems. If I don’t get in, I’m not satisfied because I know real hackers don’t give up easily. With Retina, I always find vulnerabilities to exploit."

“It is not always the case that a single solution can perform equally well in every part of a diverse set of business environments you find in a global company like ours. Bomgar stands out as a robust, reliable remote support solution that meets our needs today and will continue …

"This is the kind of efficiency that has helped managed security services grow to become 45% of Locknet’s business. Business has tripled in the last year, largely due to the MSP side of the business, and we’re on pace to double again this year."

“Since implementing Bomgar, we’re finding average time-toresolution is less than half when comparing chat support with phone support, the students at CMU would agree.”

“We’d have technicians spending six hours per day in their cars, Those hours driving are lost hours to both us and all of our clients. The end result was that we were losing money on each and every vulnerability assessment, and we weren’t able to scale our security service offerings.”

“We were looking to support our new hybrid approach to delivering service and support to clinical and management staff. With Bomgar, we have delivered improved response times and reduced our spending on both travel and third party technology solutions. We have also exceeded our service level targets for support and …

“Mostof our clients are not security experts. Many don’t even have an IT staff. We needed to finda way to simplify how data was presented, so clients who weren’t experts in security could understand the reports.”

“Many of our clients are highly regulated government, financial and medical institutions.The ability to comply with their vendor security audit requirements is extremely important to us. Bomgar plays an integral role in helping us ensure that we have tight control over access to client data and are controlling points of …

"Retina and Iris combine to give us the confidence that when we go to sleep each night, we know our network will be safe and running properly the next morning. The products have also helped us achieve the proper balance for the level of security we need for our network."

“When you’re dealing with government agencies or healthcare organizations, security, logging and auditability is paramount. We needed a tool that could provide both help desk efficiency and best-in-class security.”

"The first thing we noticed was that Retina’s scan returned no false positives. Not a single one. No other vulnerability scanner we tested performed so well."