"Before you deploy a product, you have to get the buy in. Before you get the buy in, you have to have the data. BeyondTrust Privilege Management for Windows enabled us to find the data and ultimately be successful."
"PowerBroker keeps checks on privileged accounts."
"The PowerBroker implementation was successful. All server access is limited – even via SSH. The auditors can easily see that procedures are being followed and our IT employees are able to remain productive."
"A company like DSM cannot be successful if it is forced to choose between security and productivity. BeyondTrust PowerBroker for Desktops allows us to maintain the critical security policy of having users log in without administrative rights, while still allowing the users to run all required applications and manage all necessary computer settings. Without this product our 18,000 users would still be running as administrators."
“With Bomgar, we are able to control specifically when external service providers have access to our systems so we don’t keep these channels open all year.”
"PowerBroker Desktops provides a solution that is transparent to the user, and gives a user the ability to do their job safely, without administrator rights."
“Bomgar now allows us to serve Mac users the same way we do with our clients on Windows. The solution has enabled us to evolve our support to a platformagnostic approach.”
"As an online company, VistaPrint customer service center employees often have a browser open and are exposed to a host of spyware and malware programs. BeyondTrust Privilege Manager has enabled us to reach our goal of running no one in our customer service center as a local admin. As a result, we have dramatically reduced malware on end-user machines, decreased the number of IT support requests, and increased end-user productivity. Our customer service center is a key revenue driver and increasing their productivity has had a significant impact on VistaPrint’s bottom line."
“One of the immediate benefits for us was the ability to save time by not having to go to the user’s location to provide support. This capability has dramatically increased our first time fix rate to around 70 percent.”
"BeyondTrust PowerBroker for Desktops has played a critical role in our strategy to enforce the security principle of Least Privilege. We have over 13,000 non-administrator user accounts, and numerous applications that require elevated permissions. In addition to managing application privileges, we must be able to selectively allow our end-users to self-install certain software, such as printer drivers and authorized applications."
“While we do pay maintenance, we actually own the Bomgar appliance, and we like that feeling of ownership.”
"Thanks to Retina we’ve moved from a reactive security approach to a proactive one. We’re able to get insights more quickly and be able to prioritize those insights and respond to the most critical threats immediately rather than blindly."
“Our technicians’ work has been completely transformed by Bomgar, Now they hardly ever have to make an on-site visit. Almost everything is handled remotely. Baldwin also credits Bomgar with avoiding the need to increase the IT support team. With the rate our campus is growing, we would have definitely needed to add additional support personnel if it we didn’t have Bomgar.”
"The reporting features of Retina have been tremendous to us. We have the ability to clearly communicate reporting information to executives from a top level security perspective down to a granular level for our engineers."
“Bomgar really fits the business model of Carbonite with its delivery of anytime, anywhere support. I really like the fact it is a scalable solution that can grow as we do, but most of all I like that it simply takes the pain out of customers having to describe their problem."