“It is still early days but we anticipate this enhanced capability, and the higher-quality conversations we are able to have with our customers. As a result, it will improve overall assessment accuracy, reducing bad debt and contributing to bottom line savings in the order of tens of thousands of dollars …

“Our staff now have visibility of actual expense information unique to an applicant. The associated automation creates more time for tailored, quality conversations with our customers, helping us to better understand their financial needs.”