“Before, the only thing our customer service reps had was the same thing the customer had: the billing read. Now we’re able to look at hourly data every day, analyze it or set alerts, proactively let the customer know they may have an issue and work with them to resolve …
“We were surprised at how easy it is to deploy the cellular endpoints. You plug them in, activate them, provision them through the software and you start getting the reads.”
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