"Dad and I never really talked about what would happen after his death. It was just too difficult for him. So there was no real planning, and when he passed I got a biscuit tin full of important papers and documents, some special photos and notes my parents had written, …

"By first focussing on a clickable prototype, Sheila was able to prioritise and refine the features she would develop later on. By doing user testing early on, with people from her target market, she was able to justify her decisions, test the design and get feedback before committing to developing …