27 AVST Testimonials

"We are impressed with how simple it was to convert our Octel system to CX-E. Our users were up and running on the system without delay."

“CX-E has been a great system for us – it’s user-friendly, intuitive and low maintenance. We’ve only scratched the surface of its feature-rich capabilities and look forward to continuing to explore how it can make life easier for our thousands of faculty and staff.”

“On the day of the CX-E cutover, our support staff team members were waiting for help desk calls that never came.”

“With an average of up to 200,000 calls a week, we needed a system that could reliably handle such a high call volume and provide a platform for growth. CX-E from AVST was the only solution that fit the bill.”

“CX-E’s resiliency gives us the assurance that our voice communications will never miss a beat.”

“Not only did AVST’s CX-E meet all of our initial requirements, it was hands-down the easiest to administer.”

“CX-E has been a great system for us – it’s user-friendly, intuitive and low maintenance. We’ve only scratched the surface of its feature-rich capabilities and look forward to continuing to explore how it can make life easier for our thousands of faculty and staff.”

“With an average of up to 200,000 calls a week, we needed a system that could reliably handle such a high call volume and provide a platform for growth. CX-E from AVST was the only solution that fit the bill.”

“One of the main selling points for CX-E was the fact that I did not have to retrain our users on a new system, and, thanks to AVST’s Octel TUI emulation, there was no retraining at all it was an extremely smooth process for our faculty and staff. This was by far the easiest conversion I have ever made.”

“CX-E is a workhorse - it takes 450,000 calls a month with over 300 Automated Attendant menus - and doesn’t even break a sweat!”

“AVST’s unique ability to deliver Unified Messaging to any e-mail environment gave us the ability to control our future.”

“The fact that CX-E had a TUI that was extremely similar to the Octel Aria 250 made it the frontrunner. Also, we liked the fact that CX-E could network with the existing Octel system.”

"We have saved about $150,000 per year an maintenance by replacing our two Octel system alone."

“With hands-free driving laws, Speech-Enablement was a top priority as many visitors are calling into Navy Pier while driving. CX-E was the perfect fit - blending sophisticated Call Processing, Speech-Enabled Automated Attendant and Directories.”

“Our standard is that citizens should be able to retrieve information or reach the individual they need within 40 seconds. We are pleased that the system is powerful enough to cover a wide variety of applications. AVST’s professional services remained available to us to help as needed to apply CX-E functions to our requirements.”