27 AVST Testimonials

“With an average of up to 200,000 calls a week, we needed a system that could reliably handle such a high call volume and provide a platform for growth. CX-E from AVST was the only solution that fit the bill.”

“As one of the fastest growing cities in the country, we needed to plan for tomorrow today and our unified communications solution would need to grow with us.”

"In one year, CX-E paid for itself."

“CX-E is a workhorse - it takes 450,000 calls a month with over 300 Automated Attendant menus - and doesn’t even break a sweat!”

“AVST’s unique ability to deliver Unified Messaging to any e-mail environment gave us the ability to control our future.”

“On the day of the CX-E cutover, our support staff team members were waiting for help desk calls that never came.”

"AVST has made the transition from our existing telephony system an extremely painless experience."

"We are impressed with how simple it was to convert our Octel system to CX-E. Our users were up and running on the system without delay."

“A major benefit of CX-E is its history. This platform has nearly 30 years of development all built on open standards. It was a system we knew we could trust.”

“In the 10 years I’ve been with the university, CX-E has been one of the most efficient technologies we’ve implemented. It’s well-tested, easily upgradable, and we don’t have to worry about it.”

“Our standard is that citizens should be able to retrieve information or reach the individual they need within 40 seconds. We are pleased that the system is powerful enough to cover a wide variety of applications. AVST’s professional services remained available to us to help as needed to apply CX-E functions to our requirements.”

“CX-E’s resiliency gives us the assurance that our voice communications will never miss a beat.”

“One of the main selling points for CX-E was the fact that I did not have to retrain our users on a new system, and, thanks to AVST’s Octel TUI emulation, there was no retraining at all it was an extremely smooth process for our faculty and staff. This was by far the easiest conversion I have ever made.”

“AVST enables us to explore what is new in mobile and voice applications without disrupting what we have today.”

“CX-E has been a great system for us – it’s user-friendly, intuitive and low maintenance. We’ve only scratched the surface of its feature-rich capabilities and look forward to continuing to explore how it can make life easier for our thousands of faculty and staff.”