CX-E has been a great system for us – it’s user-friendly, intuitive and low maintenance. We’ve only scratched the surface of its feature-rich capabilities and look forward to continuing to explore how it can make life easier for our thousands of faculty and staff.
With an average of up to 200,000 calls a week, we needed a system that could reliably handle such a high call volume and provide a platform for growth. CX-E from AVST was the only solution that fit the bill.
One of the main selling points for CX-E was the fact that I did not have to retrain our users on a new system, and, thanks to AVST’s Octel TUI emulation, there was no retraining at all it was an extremely smooth process for our faculty and staff. This was by far the easiest conversion I have ever made.
Amerisure differentiates itself on our exceptional customer service; in order to maintain this level of service our employees must be able to respond to anything, from anywhere and at a moment’s notice. CX-E has greatly increased the mobility and efficiency of our workforce through unified messaging. Our employees rapidly embraced the unified messaging functionality in CX-E and reported they hope to never go back to the old way of conducting business. Unified messaging has spoiled them.
Our standard is that citizens should be able to retrieve information or reach the individual they need within 40 seconds. We are pleased that the system is powerful enough to cover a wide variety of applications. AVST’s professional services remained available to us to help as needed to apply CX-E functions to our requirements.
We are impressed with how simple it was to convert our Octel system to CX-E. Our users were up and running on the system without delay.
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Avst testimonials have an aggregate quality score of
4.4/5 based on 49 ratings.