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141 Avaya Case Studies

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  • Health Plan of San Mateo Strengthens Member Service Via Improved Reporting & Call Visibility

    Jeff Buck IT Operations Manager

  • Selectour Bleu Voyages Chooses IP Office to Consolidate Communication Systems at 40 Sites

    Jean-Pierre Lorente General Director of Group Travel

  • Avaya Customer Engagement Enables Growth for Leading UK Design Firm

    Nick Grey Chief Executive Officer

  • Norwegian Cruise Line deploys geo-redundant contact center in 6 weeks with Avaya

  • GDIT boosts IVR handle rates from 43% to 87% with Avaya

  • Leon County streamlines citizen services and supports 275,000 residents with Avaya

  • Access Bank cuts voice response time to 30s with Avaya

  • DIRECTV transforms customer experience with Avaya, handling 6 million monthly calls

  • Dubai Roads and Transport Authority improves customer satisfaction by 50% with Avaya

  • Edenor boosts self-managed services by 19% with Avaya

  • Florida State University switches to remote working in 1 week with Avaya

  • G-Star lowers telecom costs with Avaya Cloud Office and quarterly automatic updates

  • Gelsenwasser AG handles 10,000 calls a day without human intervention with Avaya

  • Give Kids The World Village improves emergency communications and reliability with Avaya for 187,000+ families

  • Albuquerque Public Schools improves emergency response across 143 schools with Avaya

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