"Our aim is to achieve the greatest possible degree of automation and standardization. However, it is not enough merely to make processes more efficient, for it is highly qualified and motivated people that stand behind the processes. That is why we attach such importance to open communication and fair dealings …

"In retailing, flexible and demand driven Workforce Management is becoming increasingly important. This is the only way to ensure optimal customer care over the long term. In concrete terms this means well-stocked shelves, ample staffed cash desks and minimum waiting periods for our customers. The fact that we are addressing …