"Thanks to system integration, we can serve customers with typical inquiries faster, while balancing and handling call flows better than before. If we ever need to change functionality available to our customers via IVR, we only need to implement required software changes in the banking system. We won't need to …

"The impact of this project was beyond our expectations. Automated request filing and approval process made the request cycle incredibly fast. In 2008, our IT service department handled in excess of 130 thousand requests. We were also able to achieve an entirely new level of IT service efficiency since approximately …