"Thanks to system integration, we can serve customers with typical inquiries faster, while balancing and handling call flows better than before. If we ever need to change functionality available to our customers via IVR, we only need to implement required software changes in the banking system. We won't need to …

"Our contact centre is one of the largest subdivisions of our company and it handles a significant workload: we serve over 3 million subscribers across 8 districts of the Central Region of Russia. At our company we take the concept of client loyalty very seriously and this is priority number …