"We expect to achieve peak efficiency from upgrades to IT service management when all our subsidiaries start to fully cooperate in an integrated coordinate system. However, today we are seeing a reduction in the amount of time spent on receiving IT services as well as a significant increase in the …

"Thanks to system integration, we can serve customers with typical inquiries faster, while balancing and handling call flows better than before. If we ever need to change functionality available to our customers via IVR, we only need to implement required software changes in the banking system. We won't need to …