Asolvi Testimonials

“Around 16,500 calls a year were coming in by email and our service teams spent approximately 825 hours logging them all. So, thanks to Asolvi, 825 hours are now being saved. It also means our customers get better response times since they don’t have to wait for an email to be read and a call logged manually before someone attends to it. This is especially crucial for emails received outside of normal office hours.”

“Evatic Insider will streamline our service operation even further. We’ll get access to the improved task handling and scheduling platform, which gives dispatchers more control and more flexibility. The just-released GDPR functions and documentation will help us comply with our new obligations. And the customer web portal will give our customers a lot more visibility. We’ll also be able to better monitor our customer service levels thanks to the new customer satisfaction buttons in Evatic Mobile Service.”