“It gave us additional flexibility straightaway, so we were able to review our processes in the light of Tesseract functionality and managed to reduce what was a total of around 50 different processes down to about 15. That flexibility also applied to our team of engineers, who, thanks to the mobile app, were able to do far more for themselves when it came to re-allocating jobs. Some of our clients have mobility or transport issues, so cannot always be at the right location at the right time, through no fault of their own. This means that our engineers sometimes have to make adjustments to schedules while they are on the road and Tesseract gave them that autonomy.”