Working with Artificial Solutions has been a positive experience for me. They have always had the interest of IKEA in mind and are willing to listen and work together to innovate and improve the business. They are always honest in their approach and interactions, creating a partnership where both parties have the same end goal in mind; to improve the customer experience. For other organizations looking to implement a virtual assistant for the first time or wanting to improve their current offering I would suggest being clear with their internal organizations about the associated resource commitment. Then I would recommend working with Artificial Solutions to create a master structure that is consistent even in a multi-country/lingual environment, ensuring that every effort is made to continue to develop its knowledge for consistency’s sake.

Right from the beginning Artificial Solutions has helped every step of the way from advice and consultation to arranging us to speak with other customers to find out about their experiences. IDA has transformed our operations, enabling us to offer a comprehensive service to the public online and releasing our highly experienced advisor from answering routine questions to provide more detailed answers on complex issues.