“When you hear a manager say, ‘Click is up,’ our agents literally run to their desk as fast as they can because they know that’s where the money is going to come from that day. It’s almost like being back in school when the teacher says ‘it’s recess time.’ Click is fun, and it’s productive and they know they’re going to make money off of it, so they run to do it.”
“I really like being able to see the statuses of who’s online, offline, away, etc. so I can keep track of where my agents are when they’re remote.”
Mitel is a global market leader in enterprise and mobile communications powering more than 2 billion business connections and 2 billion mobile subscribers every day, Mitel (Nasdaq: MITL) (TSX: MNW) helps businesses and mobile carriers connect, collaborate and provide innovative services to their customers. Mitel innovation and communications experts serve more than 60 million business users in more than 100 countries, and 130 mobile service providers including 15 of the top 20 mobile carriers in the world. That makes them unique, and the only company able to provide a bridge between enterprise and mobile customers.
Verve is a client-focused nationwide provider of Cloud-Hosted Voice and Internet solutions for the SMB market. They offer a full suite of UCaaS, CCaaS, and Fiber connectivity products. At Verve, the belief, they are building something unique – an organization focused on developing meaningful relationships with the partners and clients by providing legendary service.
We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.