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Aquant is a whole new level of service experience. Aquant's service intelligence platform supercharges service performance by unlocking a new dimension of insight from enterprises' existing data. The platform mines and analyzes data that is scattered across different systems, hidden in free text, and locked in the minds of the enterprise's most experienced people. It empowers teams to use that data to improve first time resolution, optimize service team performance, assess risk, and drive exceptional customer experiences.
Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.
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"What really set Aquant apart is that the leadership certainly understands the service business model and our specific challenges. Unlike other AI vendors, they speak our language. With Aquant, we don't need our product experts to either become data experts or data scientists or analysts. And we don't need to train other highly paid professional people on our product."
"By implementing Aquant, we are able to encapsulate different data silos like CRM equipment inventory and workforce management data. This helps us to become predictive and benefit from actionable recommendations to maximize our operations potential."
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