"11 production plants in the world. Every plant was doing HR processes completely decentralised, and there was no common ground."

"The Customer Experience (CX) for any nonprofit is really three-fold. There’s the experience of the individual you are serving. There’s the experience of the individual or organization that’s funding that service or that mission. And then there’s the experience of the people who are delivering that."

"Early results show the [iOS/mobile app] is already having a positive impact on patient conversion rates and providing a better, more personalized experience for our sales team and customers."

"It’s really designed and built, not for your HR professionals, but for employees and managers."

"It’s important to connect emotionally with our customer and to create memorable moments."

"Working with Appirio was less like employing an outside firm and more like engaging an extremely enthusiastic business partner."

"Appirio has brought a lot to the table, complementing our teams both on the business side and the technology side Facebook."

"At Facebook, we take pride in how quickly we deliver innovation and changes in our applications, and the combination of Appirio and the Force.com platform has allowed us to meet those changing business needs."

"The real transformation that we’ve experienced with Salesforce and Appirio is bringing technology, people, and process together."

"Our objective is to have a pool of anonymized data that we can go back and interrogate."

"Development and learning has always been a priority at Moen — which has been great, because we know that people will be engaged knowing there’s future opportunities — not just in their own role."

"Just as we worked very hard to determine the right CRM platform, we also worked very hard to determine the right partner to help us migrate to Salesforce. Appirio was the clear winner."

"It has to work. It has to scale regardless of what happens on Oprah or anywhere else and we have to get it to the market in 21 days."

"I don’t think there are that many vendors out there who understand the real needs of nonprofits when it comes to CRM. Appirio understands how nonprofits should implement, and were able to bring a lot of their own strategic thinking and their own solutions to our problems."

"With the Appirio Crowdsourcing Community, Honeywell can leverage talent from anywhere worldwide and really accelerate our speed to market while improving the quality of our products."