"It has to work. It has to scale regardless of what happens on Oprah or anywhere else and we have to get it to the market in 21 days."

"The real transformation that we’ve experienced with Salesforce and Appirio is bringing technology, people, and process together."

"The Customer Experience (CX) for any nonprofit is really three-fold. There’s the experience of the individual you are serving. There’s the experience of the individual or organization that’s funding that service or that mission. And then there’s the experience of the people who are delivering that."

"It’s really designed and built, not for your HR professionals, but for employees and managers."

"Early results show the [iOS/mobile app] is already having a positive impact on patient conversion rates and providing a better, more personalized experience for our sales team and customers."

"Our Product Testing solution empowers brands with an interactive environment to get product feedback quickly from a cross-segment of testers. The work that Appirio completed in three months was equivalent to approximately 15 full time developers, and the community delivered a platform at nearly half of the estimated cost."

"What we really wanted to do, was take that strong sense of home, and be able for [students, faculty, and alumni] to feel it when they aren’t physically here on the hilltop."

"Our objective is to have a pool of anonymized data that we can go back and interrogate."

"As we look to expand our business, the crowdsourcing model will allow us to scale quickly and produce more applications that ultimately improve our customers’ quality of life."

"Development and learning has always been a priority at Moen — which has been great, because we know that people will be engaged knowing there’s future opportunities — not just in their own role."

"Working with Appirio was less like employing an outside firm and more like engaging an extremely enthusiastic business partner."

"Appirio has brought a lot to the table, complementing our teams both on the business side and the technology side Facebook."

"At Facebook, we take pride in how quickly we deliver innovation and changes in our applications, and the combination of Appirio and the Force.com platform has allowed us to meet those changing business needs."

"We are thrilled that Appirio has been recognized as a Salesforce Fullforce Solution partner and is helping companies in digital media connect with their customers in entirely new ways. We work closely with Salesforce Fullforce Solution partners to ensure our customers benefit from Appirio’s proven industry expertise with Salesforce’s Customer …

"It’s important to connect emotionally with our customer and to create memorable moments."