"Our objective is to have a pool of anonymized data that we can go back and interrogate."

"The Customer Experience (CX) for any nonprofit is really three-fold. There’s the experience of the individual you are serving. There’s the experience of the individual or organization that’s funding that service or that mission. And then there’s the experience of the people who are delivering that."

"Our Product Testing solution empowers brands with an interactive environment to get product feedback quickly from a cross-segment of testers. The work that Appirio completed in three months was equivalent to approximately 15 full time developers, and the community delivered a platform at nearly half of the estimated cost."

"Just as we worked very hard to determine the right CRM platform, we also worked very hard to determine the right partner to help us migrate to Salesforce. Appirio was the clear winner."

"Early results show the [iOS/mobile app] is already having a positive impact on patient conversion rates and providing a better, more personalized experience for our sales team and customers."

"It has to work. It has to scale regardless of what happens on Oprah or anywhere else and we have to get it to the market in 21 days."

"As we look to expand our business, the crowdsourcing model will allow us to scale quickly and produce more applications that ultimately improve our customers’ quality of life."

"Working with Appirio was less like employing an outside firm and more like engaging an extremely enthusiastic business partner."

"Development and learning has always been a priority at Moen — which has been great, because we know that people will be engaged knowing there’s future opportunities — not just in their own role."

"The system is more efficient. We can focus on real value-adding tasks in HR instead of administrative tasks. The surprises for me were really the positive ones, it is basically used by each and every employee, including all the production people, on a daily basis."

"Workday brings real self-service into the company. for the employees it’s much more easy to work than before. They know where the manuals are, all in the same storage. And that’s really a nice thing for all the employees."

"11 production plants in the world. Every plant was doing HR processes completely decentralised, and there was no common ground."

"Everything we do, we do from a people perspective. It needs to be easy, agile, and intuitive."

"What we really wanted to do, was take that strong sense of home, and be able for [students, faculty, and alumni] to feel it when they aren’t physically here on the hilltop."

"I don’t think there are that many vendors out there who understand the real needs of nonprofits when it comes to CRM. Appirio understands how nonprofits should implement, and were able to bring a lot of their own strategic thinking and their own solutions to our problems."