The company looked at regional and national banks to see what their approach was for addressing those concerns. Given the modest size of the bank’s IT department and other resources, taking a path identical to that of many large banks was not an option because it would have entailed considerable customization and a large financial investment. Instead, Bank of Tennessee sought a solution that already included its key requirements and was affordable to develop and support. Bank of Tennessee chose Appian not only for its mobile and social features, but also for its capabilities in comprehensive dynamic case management. Loan origination involves a combination of structured automation and unstructured human interaction and collaboration. It also creates volumes of paperwork that must be reviewed, approved and maintained. Appian was selected to improve the efficiency of straight-through processing using the platform’s integrated business rules, alerts, escalations, and more. In addition, Barrett believed Appian’s ability to present enterprise data via a simple social interface, within the context of established business processes, would increase the speed and quality of human collaboration and decision making in cases that involved exceptions to standard policies.