Janus Capital Group, Inc. - Customer Case Study

With the incorporation of JTRAC, Janus Capital Group processes higher volumes of financial records and more complex business cases with greater accuracy. Using the Portfolio Cash Management application, non-valued added, manual auditing steps were reduced by almost 99 percent to create a more agile and standardized workflow, with an emphasis on time-to-business outcome. In addition, communication through social collaboration provides greater visibility into project statuses, helping to break down business silos and create transparency throughout departments.

Flowserve - Customer Case Study

Appian provides Flowserve a platform for comprehensive process and data management. Through a single interface, Appian connects to all of Flowserve’s ERP systems and unifies all of the data regarding a specific customer and a specific invoice or service instance. That same interface provides access to all the processes a Flowserve employee needs to do their work. In the Invoice Dispute app, that means managing, escalating and resolving a dispute. In the Aftermarket Services app, that means tracking the complete aftermarket business from receiving a pump for repair, disassembling it, cleaning and inspecting it, creating a statement of work for the customer (including pictures taken in Appian on a mobile device), and completing the repair. Email has been virtually eliminated from these processes. Flowserve has cut the average invoice dispute resolution time by 50 percent, getting a backlog of many millions of dollars out of dispute and into revenue. At the same time, Appian ensures a

Flowserve - Customer Case Study

Bank of Tennessee - Customer Case Study

The company looked at regional and national banks to see what their approach was for addressing those concerns. Given the modest size of the bank’s IT department and other resources, taking a path identical to that of many large banks was not an option because it would have entailed considerable customization and a large financial investment. Instead, Bank of Tennessee sought a solution that already included its key requirements and was affordable to develop and support. Bank of Tennessee chose Appian not only for its mobile and social features, but also for its capabilities in comprehensive dynamic case management. Loan origination involves a combination of structured automation and unstructured human interaction and collaboration. It also creates volumes of paperwork that must be reviewed, approved and maintained. Appian was selected to improve the efficiency of straight-through processing using the platform’s integrated business rules, alerts, escalations, and more. In addition, Barrett believed Appian’s ability to present enterprise data via a simple social interface, within the context of established business processes, would increase the speed and quality of human collaboration and decision making in cases that involved exceptions to standard policies.

NBTY - Customer Case Study