When we decided to start a customer loyalty program, we thoroughly evaluated our options and chose Annex Cloud. They have been able to provide us with the powerful customer loyalty program we were looking for, as well as with advocate marketing solutions that work together and are able to give our customers an engaging and exciting experience. From coming up with the structure of the program to its design, they guided us through the implementation process and have fully supported our needs since then. We appreciate that and how to continue strengthening this relationship.

Annex Cloud’s solutions have significantly and demonstrably increased our existing customer loyalty, driving an increase in units per order and total units per customer, with Refer a Friend and Loyalty modules allowing us to activate our existing customers to encourage purchases from their networks attracting new customers, both working together to give us a significant ROI. Their Customer Success Team have worked with us closely to deliver success, offering wonderful guidance and support, and we’re excited for the next phase of our work together, maximising existing modules based on their best practice knowledge, and exploring new ones.

From the start, our customers have been highly engaged with our Annex Cloud loyalty program. We benefited so much from our collaboration with the Customer Success Team. The program has allowed us to easily boost (and leverage) social proof, and our customers love to participate.

Our relationship with Annex Cloud has truly benefited our company. We’ve always looked to their Customer Success Team and platform to help us spread our name and gain new customers, and our recent work together is no exception. Technical updates were quick and straightforward, and the team provided us with excellent advice. All in all, the outcome has been phenomenal.

Annex Cloud has been a great partner for us because they are able to rapidly customize their offerings to our requests. At times we see our features requests implemented within weeks, days, and sometimes even within hours of submitting them. It’s good to be working with a company that is able to implement and make updates quickly- and at times with little to no effort on our end.

Annex Cloud has provided wonderful support for the integration, design, and marketing of Questions and Answers. Their pre-integration with Kibo and expertise allowed for a truly seamless experience. The Q&A solution lets our sales team communicate digitally like never before, consequently enriching our customer interactions and increasing conversions. Overall it’s been a fantastic experience.

Social Annex was able to meet our social needs and provide best practice recommendations that optimized the contests and they provided valuable insight. The implementation was fast and easy and their customer service put us at ease.

The Annex Cloud team made implementation easy. They are experts in customer loyalty and helped us structure our rewards program based upon our customers' shopping behavior and known best practices. They are friendly, responsive, and extremely deadline-oriented. I wouldn't hesitate to recommend them.

All in all, we have found it both extremely convenient and cost-effective to have Social Login and Customer Loyalty on one platform. Thanks to Annex Cloud’s Customer Success Team, they also got the best practices and support they needed to achieve their business goals. the convenience of Social Login. Moreover, we're seeing concrete benefits in terms of conversion and retention.

Working with Annex Cloud has been a big success and a pleasure. Their Visual Commerce implementation was quick and easy. Annex Cloud’s Customer Success Team worked directly with our system integrator to ensure that our launch was seamless. The dashboards are really easy to use and we are seeing an impressive conversion rate.

Annex Cloud’s custom solutions and support were excellent during the implementation process and post-launch. Their solutions are promoting engagement, loyalty, and retention, and most importantly, are driving results. The scalability of their solutions will continue to allow us to take our marketing strategies to the next level.