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    Forsta says that, Behind every customer data point is a person. Behind every business decision is a person. And because every person is unique the first customer they figure out is you. Forsta is the new frontier of customer experience and research technology — a technology company with a difference. The difference is that they collaborate. They listen, they design the solution together. They adapt their market leading experience and research technology to their clients' needs, not the other way around. They exist to inform and inspire the decision makers.

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    Lumoa helps enterprises take their customer experience into control. In many companies, the customer experience is measured, but results are not actionable. Lumoa’s online service helps companies get fast customer insights across 60+ languages and focus on improvements instead of data. Their online service uses NPS (Net Promoter Score) or other customer experience metric scores, text feedback and customer-specific background information as a basis for analysis.

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    SQM Group is a North American customer experience software firm. SQM provides FCR and CX Insights Software to the call center industry which is powered by a Software as a Service (SaaS) platform. They are a specialist firm for the call center industry in measuring, benchmarking, tracking, and improving FCR. At the heart of their services is SQM™ FCR Insights software, FCR research, best practices consulting, and awarding for FCR performance. They help call centers to improve FCR, deliver a great customer experience, reduce operating costs, and improve the Net Promoter Score.

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