Amazon Lex Testimonials

"To help cities better serve these residents, Citibot expanded its Amazon Lex chatbot to integrate with Amazon Kendra-- it's ability to answer natural language questions, pulling in data from multiple sources; helps cities improve the scalability and effectiveness of engagement with constituents at a time when it is needed the most. During the COVID-19 outbreak, some cities have been reporting a 50% abandonment rate in their call centers, and some states have reported wait times of up to three hours with ~80% of volume being COVID-19 related. We expect Amazon Kendra to enable citizens to find the answers they seek quickly by engaging with the chatbot and reduce wait times by up to 90%. Post COVID-19, cities will continue to utilize the Amazon Kendra-powered chatbot to provide faster and easier access to more information about things such as public facility hours or road closures due to busy public events.”

“With our combined human resources and our new Intelligent Assistant, we continue to strive for fast, excellent customer service for vacation rental guests. With RedAwning growing by over 3 times, year over year, technology like this allows us to propel ourselves forward, and support our reservation and guest services teams, while maintaining the highest quality of service for our valued customers and property managers."