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Read 20 Amazon Lex reviews and testimonials from customers, explore 5 case studies and customer success stories, and watch 1 customer videos to see why companies chose Amazon Lex as their AI Chatbot Software

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions. With Amazon Lex, the same deep learning technologies that power Amazon Alexa are now available to any developer.

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Customer Rating Review Scorebased on 858 reference ratings
4.8/5.0 (858)

20Testimonials

  • “GE Appliances processes millions of minutes of customer calls a month. Using Amazon Connect, Amazon Lex, and Amazon Polly, we can automate simple tasks such as looking up product information, taking down customer details, and answering common questions before an agent answers. This in turn helps us give back time, the most precious commodity, to our consumers. We added Amazon Transcribe to create call transcripts for automated analysis to continuously improve the process.”

    Byron GuernseyChief Strategist
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5 Case Studies

  • Building an omnichannel Q&A chatbot with Amazon Connect, Amazon Lex, Amazon Kendra, and the open-source QnABot project

    Michael WidellVP of Operations
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1 Customer Videos

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Additional Amazon Lex Information & Resources

Read Amazon Lex Reviews, Testimonials & Customer References from 20 real Amazon Lex customers.

Browse Amazon Lex Case Studies, Customer Success Stories, & Customer References from 5 businesses that use Amazon Lex.

Watch Amazon Lex Customer Videos to learn why 1 businesses chose Amazon Lex.

FeaturedCustomers has 1,845,984+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.