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Amazon Lex

Read 20 Amazon Lex reviews and testimonials from customers, explore 5 case studies and customer success stories, and watch 1 customer videos to see why companies chose Amazon Lex as their AI Chatbot Software

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions. With Amazon Lex, the same deep learning technologies that power Amazon Alexa are now available to any developer.

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  • 20 Testimonials View
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Customer Rating Review Score based on 988 reference ratings
4.8/5.0 (988)

20Testimonials

  • "In 2017, Mutual of Omaha embarked on a cloud journey to modernize our legacy contact center technology. The information systems and line of business internal groups completed an extensive vendor …

    Shannon Hite Chief Customer Service Officer

  • "We needed a better way to connect our customers with the information they needed. First-time college students didn't know where to find program information on our site which negatively impacted …

    Michael Widell VP of Operations

  • “GE Appliances processes millions of minutes of customer calls a month. Using Amazon Connect, Amazon Lex, and Amazon Polly, we can automate simple tasks such as looking up product information, …

    Byron Guernsey Chief Strategist
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5 Case Studies

  • How Citibot’s chatbot search engine uses AI to find more answers

    Bratton Riley Co-Founder and CEO

  • Building an omnichannel Q&A chatbot with Amazon Connect, Amazon Lex, Amazon Kendra, …

    Michael Widell VP of Operations

  • RedAwning Scales Great Customer Service Using Amazon Connect and AWS AI Services

    Tim Choate Chief Executive Officer and Founder
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1 Customer Videos

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Additional Amazon Lex Information & Resources

Read Amazon Lex Reviews, Testimonials & Customer References from 20 real Amazon Lex customers.

Browse Amazon Lex Case Studies, Customer Success Stories, & Customer References from 5 businesses that use Amazon Lex.

Watch Amazon Lex Customer Videos to learn why 1 businesses chose Amazon Lex.

FeaturedCustomers has 1,903,258+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.