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Amazon Lex

Read 20 Amazon Lex reviews and testimonials from customers, explore 5 case studies and customer success stories, and watch 1 customer videos to see why companies chose Amazon Lex as their AI Chatbot Software

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions. With Amazon Lex, the same deep learning technologies that power Amazon Alexa are now available to any developer.

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  • 20 Testimonials View
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Customer Rating Review Score based on 1094 reference ratings
4.8/5.0 (1094)

20Testimonials

  • “The expansion of AI-driven conversational services has enabled businesses to engage with their customers in ways that are more meaningful and more contextual than ever before. With Amazon Lex, we …

    Alan Masarek Chief Executive Officer

  • “Amazon Lex allows us to develop very complex user interactions in a simple UI, to focus on the business logic instead of intent classification and data extraction. We migrated to …

    Michael Beemer Lead Engineer

  • "In 2017, Mutual of Omaha embarked on a cloud journey to modernize our legacy contact center technology. The information systems and line of business internal groups completed an extensive vendor …

    Shannon Hite Chief Customer Service Officer
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5 Case Studies

  • Building an omnichannel Q&A chatbot with Amazon Connect, Amazon Lex, Amazon Kendra, …

    Michael Widell VP of Operations

  • City of John’s Creek - Customer Case Study

    Nick O’Day Chief Data Officer

  • RedAwning Scales Great Customer Service Using Amazon Connect and AWS AI Services

    Tim Choate Chief Executive Officer and Founder
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1 Customer Videos

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Additional Amazon Lex Information & Resources

Read Amazon Lex Reviews, Testimonials & Customer References from 20 real Amazon Lex customers.

Browse Amazon Lex Case Studies, Customer Success Stories, & Customer References from 5 businesses that use Amazon Lex.

Watch Amazon Lex Customer Videos to learn why 1 businesses chose Amazon Lex.

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