19 Amadeus Hospitality Testimonials

“Since we have installed [Amadeus Service Optimization solution at Boca Raton Resort and Club], I have seen a great improvement in the execution of tasks at hand by the team. As a result, we have been able to devote more time to delivering top-quality service to the rooms and less time on the logistics of their schedule. Their work experience is better today than it was yesterday!”

"Our guest services and internal staff communication has reached an entirely new level here at Paradise Point Resort. We have seen a complete shift in the amount of requests we receive, our response time and overall guest satisfaction.”

"With Amadeus Sales & Event Management, our communication as a team has improved since data and information is centralized. It’s eliminated any confusion as to the status of an event or contract, and made the planning process much quicker."

"Make better decisions, uncover more opportunities, increase bookings."

"Migrating to Amadeus Sales & Event Management has been a dream come true! Our reporting is 1,000 times better than it was."

"HotSOS has been the most significant investment during the renovation in improving work quality and enhancing the guest experience.”

“After launching HotSOS Housekeeping at the entire property, room attendants are more efficient, translating to a 14% increase in productivity and a total labor savings of $136,000 yearly.”

"We were used to a PMS system where we became reluctant towards reservations, big or small. Every one of them was a hassle. Now we enjoy them and we are done in seconds. We have happy employees and happy guests, we don’t need more."

"Our staff is able to get access to information whenever and wherever.”

"Put simply, the solutions and services provided by the team allow us to not only manage our properties like clockwork but also deliver outstanding guest service."

"Using Amadeus Sales & Event Management Advanced with Sertifi has revolutionized the way we work. With access anytime, anywhere, our sales team can use it when they travel, and it’s allowed our convention services team the time to work directly alongside our customers. That’s really the entire goal, to create a better bond and provide better service for them.”

"The global industry standard for managing and executing group events."

"World-class business solutions to support our day-to-day operations."

"IHG is a brand and consumer driven company. We use insight to anticipate consumer trends and behaviour. We also have a long track record of investing in relevant technologies to support our brand promise and build a closer relationship with our guests. Partnering with Amadeus will help us continue to do just that."

“Since we got HotSOS, we were able to increase the efficiency of our maintenance team by 30% through proactive PM scheduling programs which resulted in a 20% decrease in our guest room complaints.”